Tearing down Athens, Wv

Okay, a month ago I called Concord. I asked them to send me some information on student loans and they said okay and told me to expect it in the mail within two weeks. That was a month ago. I've called time after time and I guess they've had their hands cut off and are unable to pick it up. Today, I recieved my first bill. After my grants and scholarships paid for my college I owe $5,444.50. So I called and asked about loans a month before I got my first bill and I think that was responsible. If I don't pay my bill by August 14th they drop my classes and I won't be able to go to school. I e-mailed a lady over a stduent organization I'm in to see if I can get her to tell me anything. I guess they want me to pull $5,444.50 a semester out of my ass. I'm sooo pissed off and stressed out right now that it isn't even funny. If I don't have answeres by friday someone is going to die.